Shipping Policy

Our company is committed to providing reliable and efficient shipping services. Below are the detailed terms and conditions for our shipping policy:

• Domestic Shipping (France):
  • We offer shipping services for a minimum order of one pallet.
  • For orders valued over €3,000, we will cover 50% of the delivery fee if the delivery location is more than 100 km from Paris.
  • For orders within Paris, shipping is completely free for the same order value, meaning customers are not charged any delivery fees.
• International Shipping:
  • Currently, our international shipping service is limited to Germany, Belgium, and the Netherlands.
  • The minimum order value for international deliveries is €7,000.
  • Orders meeting this value requirement qualify for free shipping, ensuring cost-effective delivery for our international customers.
• Delivery Time:
  • The estimated shipping time is a maximum of one week, ensuring timely delivery of all orders.
• Shipping Documentation:
  • Customers will receive a professional invoice and delivery note with each shipment, providing complete transparency and proof of purchase.

Refund & Return Policy

We strive to ensure customer satisfaction with every order. Below are the details of our refund and return policy:

• Order Cancellation:
  • Once an order is in the shipping process, it cannot be canceled.
• Damaged Items & Returns:
  • We conduct thorough quality checks before shipping all items.
  • If an item arrives in damaged condition, we will replace only the damaged item and not the entire order.
• Quality Check & Acceptance:
  • Before shipping, our team carefully inspects and counts all items to ensure accuracy.
  • Upon delivery, customers are required to verify the received items and sign a receipt confirming the correct quantity and good condition.
  • If there are any discrepancies in item condition or quantity, customers must immediately contact our customer service for assistance.
• Refund Process:
  • We do not provide direct monetary refunds.
  • Instead, we issue store credit equivalent to the damaged item’s value.
  • Example: If an item valued at €10 is damaged, we will provide €10 in store credit for the customer’s next order.
• Customer Support:
  • Our customer service team is always available to assist with any concerns regarding shipping, damaged items, or order discrepancies.

We are committed to providing high-quality service and ensuring customer satisfaction with every purchase. If you have any questions or need further assistance, please do not hesitate to reach out to our support team.